Gmail is not Working? 6 Common Issues with Gmail and Their Workarounds

Gmail not working for you lately? Are you annoyed when you see the icon loading but nothing loads? There is nothing to worry about as there are some users just like you who are having a lot of problems with Gmail and are looking for help. If you are one of them, this guide has covered all the major problems that can arise when working with Gmail.

List of possible problems with Gmail

If Gmail isn’t working for you, there could be several scenarios. Are you experiencing any of the issues listed here?

  1. Gmail doesn’t send emails
  2. Gmail not receiving new emails
  3. Gmail not loading
  4. Gmail app keeps crashing or stops
  5. Gmail not updating
  6. Gmail not syncing on Android
  7. Gmail won’t open on Android
  8. Gmail not working on iPhone
  9. Can’t get into Gmail
  10. You don’t remember your Gmail password
  11. Gmail two-step verification problem

If so, keep reading and hopefully by the end of this guide you’ll be able to resolve issues with Gmail not working.

Solution to try when Gmail is not working

Go through the list of solutions provided below and try the one you find related to the problem you are having with Gmail:

1. Gmail server outage


Let’s start by doing the most basic thing i.e. check the server status of Gmail and see if it is showing problems beyond our control.

Sometimes Gmail can stop working and this could be the reason why Gmail is not working for you.

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Go to the Google Workspace Status Dashboard and see if you see everything green or something orange (Orange means problem). This site is a reliable way to know if there is an outage or any other problem with Google along with the date.

So if Gmail isn’t working for you, this should be your first step.

2. Forgot Gmail password


One of the common reasons why Gmail isn’t working for you is that you didn’t enter the correct password. Forgetting your password is quite common and nothing to worry about as there are several recovery options provided by Gmail that you can use if you cannot access your account. It’s easier if you’ve added some recovery options to your Gmail account, such as a phone number or email address.

To recover your Gmail account, you can read our other troubleshooting guides:

  • Recover Gmail account by phone number
  • Recover Gmail password with two-step verification
  • Gmail account recovery without recovery information

3. Gmail not loading


If the Gmail website isn’t loading in your browser, you can try these steps:

  • Make sure you are using a supported browser. Check out the browsers supported by Google here
  • If you have some extensions installed on your browser, they can interfere with the smooth working of Gmail. Go incognito and then see if Gmail works there. If so, you can uninstall each extension to see which one is causing you problems.
  • If disabling extensions doesn’t work for you, clear your browser’s cache and cookies.
  • If Gmail still won’t load, the last option is to use the Gmail app and see if the problem arises there, if so, update the Gmail app.
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4. Gmail app not working


Most of us manage our emails with the Gmail app but what if the app itself doesn’t work. Well, sometimes this can happen mainly when you are using an older version of the app; Here is something you can try:

  • Get the latest version of the Gmail app from your iPhone or Android device’s play store.
  • Uninstall and then reinstall the Gmail app
  • If the Gmail app isn’t updating or it’s taking too long to update, you can switch to a better network.
  • Clear the cache and data of the Gmail app from your device’s Settings.

5. Gmail doesn’t work on Android or iPhone


Using Gmail on Android or iPhone is quite convenient with the app version; however, you may also find Gmail not working on Android or iPhone for some reason. Gmail won’t open on Android if the internet connection is poor; so better switch to another network or wait until the network gets better. Also, if Gmail isn’t syncing on Android, make sure you’re getting enough signal strength. Alternatively, you can try the following troubleshooting steps:

  • Restart your Android device or iPhone
  • Install the latest version of the Gmail app
  • Check your Gmail settings and make sure that the sync option is enabled.
  • Clear your Gmail app data; let this go to Settings>Applications>Gmail>Storage>Clear Data

6. Don’t Send or Receive New Emails


If your Gmail account doesn’t show new emails or your inbox doesn’t update with new emails, it means Gmail can’t connect to the server. So there can be two possibilities – Internet is down or Gmail server is down.

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If Gmail doesn’t show or receive new emails:

  • Check if your email account has enough storage space
  • If the email doesn’t show up in your Gmail inbox, you have to check other folders as well.
  • If you’re using the Gmail app, make sure the sync option is enabled if you see Gmail not syncing on Android.

If Gmail doesn’t send new emails:

  • Ask the recipient to check if he may have blocked your email address.
  • Check if you are getting the required signal strength
  • If you haven’t updated your Gmail app in a while, update it now.
  • Clear all cache and cookies from your browser

7. Gmail Two-Step Verification Issues


Using two-step verification, you can easily secure your Gmail account. However, sometimes this feature can also cause you problems. Let’s say you’re logging into your Gmail account on a new device and are asked to enter a code sent to you, but you haven’t received any. So what?

  • Make sure you’re getting the right signal on your mobile device as the code is sent via SMS.
  • You can also download the Google Authenticator app; After downloading, you will have to verify your account with a QR code. Then, open the two-step verification page and scroll down to the Authenticator app. Follow the steps to scan a QR code, then you will receive a code that you have to enter in the ‘Verify’ box on your computer and it will link your phone to your account, from that point on, you can use authenticator app to login instead of SMS code.
  • You can also get codes via phone call but for that you still need a good signal on your phone.

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